Refund policy

HorseyHorse Refund & Return Policy

Last updated: October 28, 2026

At HorseyHorse, we want your order to arrive correctly and in good condition. Please review our refund and return policy before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at meggdigital@gmail.com as soon as possible, preferably within 30 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the problem

  • Photographs of the original packaging and shipping label, when applicable

We will review your claim and coordinate with our fulfillment partner to determine the appropriate resolution, which may include a replacement, refund, or another remedy required by law.

Change-of-Mind Returns

HorseyHorse does not accept discretionary returns or exchanges for change of mind, ordering the wrong size or color, or no longer wanting a product.

This does not affect any cancellation, refund, or other rights provided by applicable law.

Return Shipping and Instructions

Please contact meggdigital@gmail.com before attempting to return any merchandise.

Our fulfillment partner generally does not require physical returns for approved damaged, defective, or incorrect-item claims involving products shipped from Chinese suppliers.

Do not send products to the address shown on the shipping label or to a supplier's warehouse.

If a physical return is necessary, HorseyHorse will provide specific instructions and explain the applicable shipping arrangements. We will cover return costs where required by law.

Missing or Delayed Orders

If your order has not arrived or appears to be missing, contact us with your order number and tracking information.

We will investigate the shipment with our fulfillment partner and carrier and determine an appropriate resolution.

Carrier investigations and fulfillment-partner reviews may require additional documentation. Your applicable consumer rights remain protected.

Order Cancellations

Contact us immediately if you need to cancel an order.

We will attempt to cancel it before processing or shipment. Once fulfillment has begun, cancellation may no longer be possible.

Certain customized, made-to-order, or preorder products may have additional restrictions, subject to applicable law.

Refund Processing

When a refund is approved, it will be issued to the original payment method.

We will notify you of the decision and provide confirmation when the refund is processed. Bank and payment-provider processing times may vary.

We will comply with applicable legal refund deadlines.

Consumer Rights

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be waived.

Contact HorseyHorse

For assistance with orders, refunds, replacements, or delivery issues:

Email: meggdigital@gmail.com

Website: https://horseyhorse.store/